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Job Description

Call Center Representative

Job Summary:

The Call Center Representative is a member of the Patient Resources Team that includes health care navigators, front office, billing, and social services. They support the mission and values of Maple City Health Care Center (MCHCC) by improving patient access to quality healthcare.

Salary Range: $17.94-21.15

Supervisory Responsibilities:

  • None

Duties and Responsibilities:

  • Demonstrates excellent customer service while answering and screening incoming telephone calls in a fast-paced call center environment.
  • Identifies and addresses caller questions and concerns, resolving issues when possible and routing requests and messages to appropriate staff.
  • Maintains accurate data in the electronic health record and maintains patient privacy and security as outlined by HIPAA
  • Schedules patient visits, reviews insurance eligibility, and collects patient demographics; maintains proficiency in insurance basics.
  • Monitors provider schedules for openings and participates in recall campaigns to ensure maximum utilization of available appointments.
  • Offers flexibility to cover for front office teams and other call center staff when needed.
  • Performs other duties that support our shared work, as assigned

Required Skills and Abilities:

  • General computer skills including electronic communications and multiline phone navigation
  • Strong communication and organizational skills, ability to interact effectively with other staff, patients and diverse populations
  • Excellent customer service skills
  • Bilingual: English/Spanish; oral (written preferred)
  • Effective interpersonal skills

Education and Experience:

  • High school graduate or GED equivalent required
  • Associates degree or equivalent work experience preferred
  • Six months previous customer service experience, preferably in a health care setting
  • Experience working with diverse populations

Physical Requirements:

  • Ability to lift up to 15 pounds
  • Ability to perform prolonged periods of time in front of a computer
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this work

Additional Requirements:

  • We are required by federal law to verify identity and eligibility to work in the U.S.

Una Organización. Tres Sitios

  • Centro de Salud Comunitario Northside
    213 Middlebury St. Goshen, IN 46528

    P: (574) 534-3300

    Horas de hoy: 8:00 A. M. - 6:00 P. M.
    (Cerrado a la hora de almuerzo)

    Ahora abierto
  • Centro de Salud Comunitario Vista
    808 N 3rd St. Goshen, IN 46528

    P: (574) 534-3300

    Horas de hoy: 8:00 A. M. - 6:00 P. M.
    (Cerrado a la hora de almuerzo)

    Ahora abierto
  • Dental Maple City
    814 N 3rd St. Goshen, IN 46528

    P: (574) 500-3737

    Horas de hoy: 8:00 A. M. - 6:00 P. M.
    (Cerrado a la hora de almuerzo)

    Ahora abierto
  • Centro de Salud Comunitario Westend
    2606 Peddlers Village Rd., Ste 210, Goshen, IN 46526

    P: 574-534-3300

    Horas de hoy: 8:00 A. M. - 6:00 P. M.

    Ahora abierto
Nuestra Misión

Fomentar una comunidad saludable en nuestro vecindario al proveer y promover atención médica de calidad a un precio razonable, accesible e integrado, y articular y promover nuestra experiencia como un modelo sostenible.

2025 Maple City Health Care Center | Site Crafted by Eden